Let's work together: AI Business AI Agents

AI You Can Touch—or Better Said, Listen To and Converse With

AI is often very present in real life. Already today, smart AI agents support service and sales staff by providing conversation summaries, recognizing emotions, and automatically creating support tickets. At the same time, lifelike avatars, virtual and augmented reality applications open up entirely new dimensions of interaction. In these scenarios, customers can communicate not only via text (chatbots and the like) but also be guided through immersive environments by empathetic, animated assistants. That’s a lot to imagine at once—so let’s take it step by step..

What’s Already Possible Today

Companies are already deploying invisible AI agents that assist human teams in real time. For example, they automatically log all key statements from conversations, generate concise call summaries, and even offer “next best action” recommendations—all without interrupting the natural flow of dialogue between participants. At the same time, these systems use sentiment analysis to gauge the customer’s mood. Even before post-call follow-up, the AI can create a support ticket, populate all relevant fields in a form, and route it to the appropriate expert team. The result: a seamless, efficient workflow and noticeably higher customer satisfaction.

Outlook: Lifelike Avatars, VR & Holograms

Although the future remains uncertain in many respects, a glimpse ahead is tempting. Soon, fully animated 3D avatars with real-time facial motion capture and neural text-to-speech synthesis will act as personal conversation partners. Often called “Digital Humans,” these avatars will dynamically adjust their facial expressions and tone to match the interaction.

At the same time, VR and AR applications will unlock entirely new advisory environments: customers will enter virtual showrooms via headset or use AR glasses to experience products at scale, interacting directly with digital assistants via voice and gesture control. Furthermore, holographic agents will merge the analog and digital worlds in physical spaces by projecting 3D figures that respond to eye contact, deliver personalized information, and thus enrich the shopping experience in a multisensory way.

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